Return & Refund Policy

At SheLikesThisTrend, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. This Return & Refund Policy explains the conditions under which items may be returned or refunded.

1. Return Eligibility

You may request a return if:

  • The item was received damaged or defective
  • The wrong item was delivered
  • The item is unused and in its original packaging
  • The return request is made within 7–14 days of receiving the order

Items that show signs of use or damage caused by the customer may not be eligible for return.

2. Non-Returnable Items

Some items may not be eligible for return, including:

  • Items marked as final sale
  • Personalized or custom-made products
  • Digital products or downloadable items
  • Hygiene-sensitive products once opened

3. How to Request a Return

To start a return request:

  1. Visit the Contact Us page on our website.
  2. Provide your order number, product details, and the reason for the return.
  3. Our support team will review your request and provide return instructions.

Please do not send items back without contacting us first.

4. Return Shipping

Customers may be responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was sent

We recommend using a trackable shipping service to ensure the item safely reaches us.

5. Refund Process

Once we receive and inspect the returned item:

  • Your refund request will be reviewed
  • If approved, the refund will be processed to your original payment method

Refunds may take 5–10 business days depending on your bank or payment provider.

6. Exchanges

If you received a defective or incorrect item, we may offer a replacement instead of a refund where possible.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your payment provider or bank
  3. If the issue continues, please contact our support team through the website

8. Contact Us

If you have any questions regarding returns or refunds, please contact us through the Contact Us page on our website.