Frequently Asked Questions (FAQ)

 

 

# Frequently Asked Questions (FAQ)
**Last Updated:** 23 October 2026

## About Our Service
### What is HealthyImpulses?
We are your trusted destination for quality wellness and health products. We source from verified suppliers worldwide and ship directly to your doorstep — bringing you premium essentials at fair prices.

### How does your shipping work?
We operate on a **dropshipping model**. When you place an order, it is shipped directly from our trusted suppliers to your delivery address. This helps us keep prices lower, reduce storage waste, and ensure products reach you fresh. Every supplier is personally reviewed by us.

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## Orders & Delivery
### How long will my order take to arrive?
Most orders are delivered within **7–14 working days** within the UK. International orders may take slightly longer. You will receive a confirmation email and tracking link as soon as your order ships.

### Can I change or cancel my order?
You may request cancellation **within 24 hours** of placing your order — before it is processed and dispatched. Once the order has been shipped, our return policy applies instead.

### Why is my order coming from another country?
We work with specialist suppliers around the world who make high-quality wellness products. Shipping directly means we do not add extra warehouse costs — you get the best value. All items comply with UK standards.

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## Returns & Refunds — Your Rights
### Can I return an item?
Yes — under UK law you have **14 calendar days** from the day you receive your order to return it. Items must be:
– ✅ Unused and in original condition
– ✅ Sealed packaging intact
– ✅ Returned in the original packaging

### What cannot be returned?
For health, hygiene, and safety reasons — **once opened or unsealed, these items cannot be returned**:
– Sealed supplements, capsules, and powders
– Skincare, personal care, and wellness tools that touch the body
– Any item with removed or broken seal

This is to protect **your** health and prevent reused items being sent to others — thank you for understanding.

### What is NOT covered by returns?
– Items used, worn, or altered after delivery
– Items damaged by you or through improper use
– Items returned after the 14-day period
– Custom or personalised products

> 💡 **Please note:** Our returns policy is designed for genuine change-of-mind or incorrect orders. It is **not** intended for temporary use — such as using an item for an event and then returning it. We reserve the right to refuse returns that show signs of use beyond simple inspection.

### Who pays for return shipping?
– If the item is **faulty, damaged, or wrong** — we cover return costs ✅
– If you simply changed your mind — **you pay return shipping** ✅

### How do refunds work?
– We inspect returned items within **3–5 working days**
– Approved refunds are sent to your original payment method within **14 days**
– Bank processing times may vary by provider

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## Products & Safety
### Are your products safe?
Yes — every product is selected for quality and safety. Ingredients are clearly listed where applicable. If you have allergies, please check the product description carefully before ordering.

### Are your products medicines?
**No.** Our products are wellness supplements and lifestyle items. They are not medicines and do not treat or cure illness. Always consult your doctor before starting new supplements.

### Do you have all products in stock?
We work directly with suppliers so availability updates in real time. Rarely, an item may be out of stock — we will contact you promptly if this happens.

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## Payment & Privacy
### Is my payment information secure?
Yes — all payments are processed through fully encrypted, trusted payment providers. We never store your full card details on our website.

### How do you use my data?
We use your data only to process your order and keep you updated. We never sell your details. See our full **Privacy Policy** for more information.

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## Still Have Questions?

If you have any questions about this Frequently Asked Questions (FAQ) , please reach out through our official contact page:
👉 https://shelikesthistrend.com/contact-us