Return Your Order

# Return Your Order
**Last Updated:** 23 October 2026

## Our Promise to You
At HealthyImpulses, we want you to be fully satisfied with every purchase. If something is not right, our fair and transparent returns process is here to help — fully compliant with UK consumer law.

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## Your Right to Return
Under the **Consumer Contracts Regulations 2013**, you have **14 calendar days** from the day you receive your order to return items. This is your legal right — no questions asked for genuine change of mind.

### Eligibility Rules
✅ Item must be **unused, unwashed, and in original packaging**
✅ All seals, labels, and tags must still be attached and intact
✅ Return request must be made within **14 days of delivery**

### What Cannot Be Returned
❌ **Opened or unsealed** supplements, capsules, powders, skincare, or personal care items — for health and hygiene protection, these cannot be resold to anyone else
❌ Items showing signs of use, wear, alteration, or damage after delivery
❌ Items returned after the 14-day period
❌ Perishable goods and custom/personalised items
❌ Items used temporarily — such as for an event or trial — and then returned. We reserve the right to refuse returns showing clear signs of use beyond simple inspection

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## Step 1 — Start Your Return
Email us at: **[email protected]** with:
– Your order number
– Your full name
– Item(s) to return
– Brief reason for return

We will reply within **2–3 working days** with clear return instructions.

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## Step 2 — Pack & Send Back
– Place item securely in original packaging
– Include a note inside with your order number
– Send to the address provided in our reply email
– We recommend **tracked delivery** so you have proof of posting

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## Step 3 — Inspection & Refund
– We check returned items within **3–5 working days** of receipt
– You will be told immediately if approved or declined
– Approved refunds go to your original payment method within **14 days**
– Bank processing times may vary by provider

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## Damaged or Faulty Items
If your item arrives damaged or defective:
– Email us within **48 hours** of delivery with photos
– We will arrange replacement or refund — **no extra cost to you**

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## Still Have Questions?

If you have any questions about Return Your Order, please reach out through our official contact page:
👉 https://shelikesthistrend.com/contact-us